Privacy Policy
1. Introduction
At St. Nicholas Restoration, accessible at stnicholasrestoration.com, we are committed to protecting and respecting your privacy. We value your trust and understand the importance of safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with our website. Our practices are designed to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to all personal data processed by St. Nicholas Restoration when you use our website, contact us via email, or engage with our content and services. St. Nicholas Restoration is the data controller for personal data collected through stnicholasrestoration.com and determines the purposes and means of processing such data.
3. Categories of Data Processed
We collect and process various categories of personal data depending on your interaction with our website and services:
a) Usage Data
We collect information about how you use the website, such as browser type, IP address, device identifiers, page views, time on site, links clicked, and referring URLs. This information helps us understand website traffic and user behavior.
b) Account Data
If you engage with services that require registration, we may collect your name, billing and shipping address, email address, and phone number to facilitate service delivery and user account management.
c) Profile Data
We may collect information about your preferences, previous purchases, browsing behavior, and feedback to tailor services to your needs and interests.
d) Communication Data
When you contact us via email or support channels, we store your inquiries, support requests, feedback, and any communications related to our customer service operations.
e) Technical Data
Includes information about your device, operating system, hardware specifications, browser language, and system settings. This supports optimization of our website for improved performance and compatibility.
f) Transaction Data
Where purchases are made via our website, we collect payment and transaction details including items purchased, delivery address, and billing history. Payment processing is handled by secure third-party providers.
g) Preference Data
We store your preferences regarding newsletters, marketing communications, and interests in our products or services.
4. Legal Bases for Processing
Under the GDPR, we rely on the following legal bases to lawfully process your personal data:
– Consent: When required, we will obtain your explicit consent before processing certain types of personal data, such as for marketing communications or analytics.
– Contractual Necessity: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
– Legitimate Interests: We may process data for our legitimate interests, such as improving our services, preventing fraud, and maintaining the security of our website, provided those interests do not override your fundamental rights and freedoms.
– Legal Obligation: Where required by law, for example, to comply with financial recordkeeping or enforcement requests.
5. Your Rights
You have the following rights under applicable data protection laws:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may ask us to correct any inaccurate or incomplete personal data.
– Right to Erasure: You may request the deletion of your personal data where the legal basis permits.
– Right to Restriction of Processing: You may request that we restrict processing of your data in certain cases.
– Right to Data Portability: You may obtain and reuse your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to ensure a high level of security and confidentiality for your data, including:
– Data encryption in transit and at rest
– Role-based access controls and authentication protocols
– Regular data backups
– Secure server environments and firewalls
– Staff training on data security and privacy compliance
While no system is completely secure, we are committed to protecting your personal data from unauthorized access, disclosure, or destruction.
7. International Transfers
Personal data may be transferred to and processed in countries outside of your jurisdiction, including countries that may not provide the same level of data protection. When we transfer data internationally, we use appropriate safeguards, such as European Commission Standard Contractual Clauses or equivalent legal mechanisms, to ensure that your data remains protected in accordance with GDPR and other applicable laws.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for. This includes satisfying any legal, accounting, or reporting requirements. Retention periods may include:
– Usage and Technical Data: Up to 26 months
– Account and Profile Data: As long as your account is active plus 36 months
– Communication Data: 24 months from last contact
– Transaction Data: Minimum of 6 years or as required by law
– Preference Data: Until consent is withdrawn or 12 months after last interaction
When data is no longer needed, it will be securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on stnicholasrestoration.com. These include:
– Essential Cookies: Required for core site functions such as navigation and security.
– Functional Cookies: Support site personalization, remembering your settings and preferences.
– Analytics Cookies: Collect aggregate traffic data to improve website performance and usability.
– Performance Cookies: Help us understand how users interact with the site, enabling feature optimization.
10. Cookie Management and Compliance
When you first visit stnicholasrestoration.com, you are presented with a cookie consent banner in compliance with the GDPR and CCPA. You can manage your cookie preferences at any time through your browser settings or by revisiting the cookie consent tool available on our site.
Under the CCPA, users have the right to opt out of the sale of personal information. While we do not sell personal data in the traditional sense, certain cookies may constitute a “sale” under CCPA. You may adjust your settings accordingly.
11. Special Protections for Children
Our services are not directed to individuals under the age of 13, and we do not knowingly collect data from children without verifiable parental consent. If we become aware that data has been collected from a child without appropriate consent, we will take steps to delete such data promptly. Parents or guardians who believe that their child has supplied us with personal data should contact us at [email protected].
12. Policy Updates & Notification
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or operational requirements. Updates will be posted on this page with appropriate notice provided if material changes are made. Continued use of stnicholasrestoration.com after any updates constitutes your acceptance of the revised policy.
13. Contact Us
For any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
St. Nicholas Restoration
Email: [email protected]
Website: stnicholasrestoration.com
We are committed to compliance with applicable privacy laws and strive to maintain transparency and integrity in our data practices.